Terms of Service

1. Acceptance of Terms

By accessing and using Urgent Plumbers ("the Website"), operated by The Signature Cheese Pty Ltd (ABN 36 689 421 314) ("we", "us", "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

2. Description of Service

Urgent Plumbers is a free, public online directory of plumbing businesses in Australia. We provide:

• Business listing information (names, addresses, contact details)
• Aggregated Google ratings and review counts
• Service category and feature information
• Map-based business discovery
• Links to business websites and phone numbers

Any engagement of a plumbing professional found through our directory is a direct transaction between you and that business. We are not a party to any such transaction.

3. Not an Emergency Service

If you are experiencing a plumbing emergency that poses an immediate risk to life or safety:

• Call 000 (Triple Zero) for life-threatening emergencies
• Gas leaks: Evacuate and call your gas distributor's 24-hour emergency line
• Burst pipes: Turn off the main water shutoff valve at your meter

You should always exercise your own judgement when responding to a plumbing emergency. Our directory may help you locate plumbing businesses in your area, but we cannot and do not guarantee emergency response times or availability of any listed business.

4. User Responsibilities

When using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to disrupt or harm the website's operation
• Not scrape or harvest data without permission
• Respect intellectual property rights
• Independently verify all listing information directly with the business before engaging their services
• Verify a plumber's trade licence through the relevant state or territory licensing authority before authorising any work
• Confirm insurance coverage (including public liability insurance) directly with the plumber
• Exercise your own judgement when selecting and engaging a plumbing professional

5. Licensing and Qualifications

All plumbing work in Australia must be carried out by a licensed plumber under the relevant state or territory legislation. We do not verify, validate, or guarantee the licensing status, qualifications, insurance, or competency of any plumbing business listed in our directory.

Where a listing displays tags such as "Licensed & Insured", "24/7 Emergency Service", or similar attributes, these are based on information sourced from the business's Google Business profile or self-reported by the business owner. They have not been independently confirmed by Urgent Plumbers.

You are solely responsible for verifying that any plumber you engage holds a valid licence for the type of work required. Relevant licensing authorities include:

• NSW Fair Trading (New South Wales)
• Victorian Building Authority — VBA (Victoria)
• QBCC — Queensland Building and Construction Commission (Queensland)
• Department of Mines, Industry Regulation and Safety (Western Australia)
• Consumer and Business Services (South Australia)
• Consumer, Building and Occupational Services (Tasmania)
• Access Canberra (ACT)
• NT Licensing Commission (Northern Territory)

6. Intellectual Property

All content on Urgent Plumbers, including text, graphics, logos, and software, is the property of The Signature Cheese Pty Ltd or its content suppliers and is protected by applicable copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

7. Third-Party Content and Links

Our website displays information from third-party sources and links to external websites:

• Plumbing business websites (external links)
• Google Maps and Google Places data
• Aggregated Google reviews and ratings
• Advertising content (if enabled)

We are not responsible for the content, accuracy, or practices of third-party websites or the businesses listed in our directory. Listing information is sourced from publicly available data and may change without notice. Always verify current details directly with the business.

8. Disclaimers

8.1 Information Accuracy

While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, reliability, or currency of any listing information, including but not limited to business names, addresses, phone numbers, opening hours, service descriptions, pricing information, ratings, or review counts. Information may be outdated, incomplete, or incorrect.

8.2 No Professional Advice

Content on this website, including blog articles and listing descriptions, is provided for general informational purposes only. It does not constitute professional plumbing advice, safety advice, or a recommendation to undertake or defer any plumbing work. For specific plumbing issues, always consult a licensed plumber directly.

8.3 No Endorsement

Listing a plumbing business on our website does not constitute an endorsement, recommendation, or guarantee of that business's services, quality, reliability, or safety practices. This includes businesses with "Verified" badges, "Featured" placement, or high ratings. Users should exercise their own judgement and conduct their own due diligence when selecting a plumbing professional.

8.4 Service Availability

We do not guarantee uninterrupted or error-free access to our website. We may modify or discontinue services without notice. The website is provided on an "as is" and "as available" basis.

8.5 Emergency Services Disclaimer

Notwithstanding the use of words such as "urgent" or "emergency" in our brand name, website content, or listing descriptions, we do not operate, provide, or guarantee access to emergency services of any kind. References to "emergency plumbing" describe a category of service that listed businesses may offer — they do not indicate that Urgent Plumbers itself provides any emergency response capability.

8.6 Gas Safety

Some listings in our directory relate to gas fitting services. Gas work is inherently dangerous and must only be performed by a licensed gas fitter. If you suspect a gas leak, do not use electrical switches, evacuate the premises immediately, and call your gas distributor's emergency line. We do not provide gas safety advice or emergency gas response services.

9. Limitation of Liability

To the maximum extent permitted by Australian law, The Signature Cheese Pty Ltd and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use or inability to use our website or directory
• Any errors, omissions, or inaccuracies in listing content
• Personal injury, property damage, or financial loss resulting from your engagement of any plumbing professional found through our directory
• Any plumbing work performed (or not performed) by a listed business
• The quality, safety, legality, or suitability of any plumbing services
• Any emergency situation in which you relied on information from our directory
• Unauthorized access to our servers or your personal information
• Any third-party conduct or content on the website

Nothing in these terms excludes or limits any consumer guarantees under the Australian Consumer Law that cannot be excluded or limited by law.

10. Indemnification

You agree to indemnify and hold harmless The Signature Cheese Pty Ltd, its affiliates, and their respective directors, officers, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising from your use of the website, your engagement of any plumbing professional found through our directory, or your violation of these terms.

11. Business Listings and Claims

Business owners who claim listings on our platform agree that:

• They are authorised to represent the business being claimed
• All information provided is accurate and truthful
• They hold all required licences and insurance for the services they advertise
• They will keep their listing information current
• We may remove or modify listings at our discretion
• Featured placement is a paid advertising service and does not imply endorsement

12. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

13. Advertising

Our website may display advertisements, including featured listings (paid placements) and third-party advertising via Google AdSense. By using our website, you acknowledge that:

• Featured listings are paid advertising and do not constitute endorsement
• Third-party vendors may use cookies to serve ads based on your prior visits
• You can opt out of personalised advertising through ad settings
• We are not responsible for the content of third-party advertisements

14. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the modified terms.

15. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Severability

If any provision of these terms is found to be unenforceable or invalid under applicable law, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us at: